Privacy Policy

Information You Give Us

• Quote requests: your name, email address and, if you provide them, phone number, company, quantity and message, together with the product you asked about.
• Live chat: your name, email address, phone number and company if provided, the messages you send, and the contents of your cart when the chat is linked to it.
• Accounts and orders: your name, email address, password (never stored in readable form), billing and shipping addresses, and the details of the orders you place.
• Email and phone: anything you send us when you contact us directly.

Information Collected Automatically

• Technical data: your IP address, browser type and the pages you request. Our servers and security provider record this to deliver the site, prevent abuse and limit automated requests.
• Chat details: when you open a chat, we record the page you were on, your approximate region and your browser type so our team has context.
• Analytics: we use Google Analytics and Microsoft Clarity to understand how the site is used, for example which pages are viewed and where visitors leave. Clarity also shows us anonymised heatmaps and replays of clicks and scrolling, with anything typed into forms hidden. Both use cookies and receive your IP address and device information, and Microsoft and Google may use this data as described in the Microsoft Privacy Statement and how Google uses data from sites that use its services. We do not use either to identify you personally.

Cookies

We use a small number of cookies and similar browser storage:

• Essential cookies keep your cart, keep you signed in, let you track recent orders and continue a chat. The site cannot work properly without them.
• Preferencessuch as your cookie choice and whether chat sounds are on are kept in your browser's local storage.
• Analytics cookies are set by the analytics tools described above. The full list of cookies is shown in Cookie settings.

Your choice: analytics cookies are optional. Visitors in the EU, EEA, UK and Switzerland are asked first, and analytics cookies stay off unless they accept. Elsewhere they are on by default. Anyone can accept or reject them at any time from Cookie settings at the bottom of every page. Essential cookies cannot be turned off because the store needs them to work.

You can also block or delete cookies in your browser settings. Blocking essential cookies will stop the cart, sign-in and chat from working. You can opt out of Google Analytics on all websites with Google's browser add-on.

How We Use Information

• To answer quote requests and chat messages, and to send you pricing and lead times.
• To process, ship and support your orders, including warranty and claims.
• To run your account.
• To protect the site from fraud, abuse and automated scraping.
• To understand how the site is used so we can improve it.
• To meet our legal, tax and accounting obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

Our Legal Grounds (EU, EEA, UK and Switzerland)

If you are in one of these regions, we rely on the following legal grounds to use your information:

• Contract: to answer your quote request or chat, and to process, ship and support your order.
• Legitimate interests: to run and secure the site, prevent fraud and abuse, and keep business records, where these interests are not outweighed by your rights.
• Legal obligation: to keep tax and accounting records and to respond to lawful requests.
• Consent: for analytics cookies. You can withdraw consent at any time from Cookie settings, without affecting anything we did before you withdrew it.

Who We Share It With

We share information only with service providers that help us run the business, and only as needed for them to do so:

• Hosting and security providers that run our website and database, deliver the site and protect it from attacks. Our servers may be located outside your country.
• Our email provider, which handles our email, including the notifications our team receives when you send a quote request or chat message.
• Analytics providers, as described under “Information Collected Automatically” above.
• Shipping carriers receive your name, address and phone number to deliver your order.

We may also disclose information when required by law, or to protect our rights, our customers or the public.

If our business changes hands: if SAHS is involved in a merger, acquisition, financing or sale of all or part of the business, customer information may be transferred to the new owner as part of that transaction. It would remain covered by the commitments in this policy unless you are told otherwise.

How Long We Keep It

We keep quote requests, chat conversations and account information for as long as they are useful for serving you, and order and invoice records for as long as the law requires for tax and accounting purposes. You can ask us to delete your information at any time (see below). We will do so unless we need to keep it for a legal reason.

Security

The site is served only over encrypted connections (HTTPS), passwords are never stored in readable form, and access to customer data is limited to our team. No method of transmission or storage is completely secure, but we work to protect your information.

Your Choices and Rights

You can ask us for a copy of the personal information we hold about you, ask us to correct or delete it, or object to how we use it. Email [email protected] and we will respond within 30 days. Depending on where you live, you may also have the right to complain to your local data protection authority.

To protect your information, we may need to confirm your identity before acting on a request, usually by replying to the email address we already have for you. We will only use what you send us for that check.

Rights for United States Residents

Residents of California, Colorado, Connecticut, Utah, Virginia and other states with consumer privacy laws have the right to:

• Know what personal information we collect, why we use it, and who we share it with.
• Get a copy of the personal information we hold about them.
• Correct personal information that is wrong.
• Have their personal information deleted, except what we must keep by law.
• Opt out of the sale or sharing of personal information, targeted advertising and profiling.

We do not sell or share personal information, or use it for targeted advertising or profiling, and we have not done so in the past 12 months. In the past 12 months we have collected the kinds of information described above: contact and business details, order details, and technical and usage information.

To use any of these rights, email [email protected]. You can also ask someone you have authorised to make a request for you; we may ask for proof of that authorisation. We will not treat you differently, for example by charging different prices, for using your rights. If we decline a request, you can appeal by replying to our decision, and we will respond within 45 days. If you disagree with the outcome, you may contact your state Attorney General.

Do Not Track and Global Privacy Control

Some browsers can send a “Do Not Track” or Global Privacy Control signal. There is no common standard for Do Not Track, so the site does not change its behaviour when it receives one. Because we do not sell or share personal information or use it for targeted advertising, there is nothing for a Global Privacy Control signal to opt you out of. To turn off analytics cookies, use Cookie settings.

Business Customers and Children

This website is intended for businesses and IT professionals. It is not directed at children, and we do not knowingly collect information from anyone under 16.

Changes and Contact

We may update this policy from time to time. The date at the top shows when it last changed. If you have questions about this policy or your information, contact us at [email protected] or +1 (971) 257-4689.