Policies

The terms that apply to orders and invoices issued by SAHS to business customers.

• Order CancellationAll invoices are non-cancellable; approved cancellations carry a 25% restocking fee.
• Lead Time & Payment ClearanceQuoted lead times start once full payment has cleared in the SAHS bank account.
• Damage, Shortage & Quality ClaimsReport damage, shortages, quantity or quality discrepancies within 3 days of delivery.
• Compatibility & Part VerificationReport brand, part number or compatibility concerns within 7 days of delivery.
• Product Authenticity ClaimsReport suspected authenticity issues within 7 days of delivery.
• Product Warranty30 days for used and refurbished products, 90 days for new, unless stated in writing.