Product Authenticity Claims Policy

SAHS requires customers to inspect and verify products promptly following delivery.

Any concern or claim relating to the suspected authenticity of a product must be reported to SAHS within the reporting period set out below.

Authenticity Reporting Period

Any suspected authenticity-related issue must be reported to SAHS within 7 days of delivery.

Customers raising an authenticity-related concern should provide details of the issue to SAHS so that the matter can be reviewed.

Any authenticity-related claim made after the 7-day reporting period will not be the responsibility of SAHS.

Customers are therefore expected to inspect products and raise any authenticity concerns promptly following receipt.