Product Compatibility & Part Verification Policy
SAHS supplies products to business customers based on the product information, specifications, brands, part numbers, and quantities associated with the relevant quotation, invoice, or order.
Customers are responsible for reviewing and verifying the products received promptly following delivery.
Reporting Period
Any concern or claim relating to:
- Product compatibility;
- Brand;
- Part number;
- Incorrect parts; or
- A discrepancy relating to the part supplied
must be reported to SAHS within 7 days of delivery.
Claims submitted after this 7-day period will not be accepted.
Product Verification
Customers should verify the relevant product information following delivery, including the applicable brand, part number, and compatibility with the customer’s intended equipment, system, or application.
Where the customer believes that an incorrect product or part has been supplied, the issue must be brought to the attention of SAHS within the applicable 7-day reporting period.
Failure to report the issue within this period will result in the claim not being accepted.