Damage, Shortage & Quality Claims Policy
Business customers receiving products from SAHS should inspect their shipment promptly after delivery.
Any discrepancy concerning the physical condition, quantity, or quality of the products must be reported within the applicable claim period.
Claims Covered by This Policy
This policy applies to claims relating to:
- Damage;
- Missing products or shortages;
- Quantity discrepancies; and
- Quality-related discrepancies.
Reporting Period
Any damage, shortage, quantity, or quality-related discrepancy must be reported to SAHS within 3 days of delivery.
Claims submitted after the 3-day reporting period will not be accepted.
Customers should therefore review the delivered shipment, packaging, quantities, and products as soon as possible following receipt and notify SAHS within the required period where a discrepancy is identified.