Lead Time & Payment Clearance Policy
Any lead time quoted by SAHS is calculated from the date on which the required payment has been fully received and cleared.
Commencement of Lead Time
All quoted lead times commence only when the full payment is reflected and cleared in the SAHS bank account.
Accordingly, the date of a quotation, invoice, purchase order, payment instruction, or payment initiation does not itself determine the commencement of the quoted lead time.
The applicable lead time begins once the full payment has:
- Been received;
- Reflected in the SAHS bank account; and
- Cleared in the SAHS bank account.
Customers should take payment processing and bank clearance times into consideration when assessing expected order timelines.
Where payment has been initiated but has not yet reflected and cleared in the SAHS bank account, the quoted lead time has not yet commenced.